Samanage (Now a part of Solarwinds)
Product Details
- Website
- https://www.samanage.com
- Overview
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A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.
- Features
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- Comprehensive ITIL-ready platform with incident, problem, release, and change management modules and an efficient CMDB for your unique service needs
- Automation for ticket classification, routing, and correlation and self-service capabilities with an assistive knowledge base to increase efficiency
- Incorporates IT asset management (ITAM) for full life cycle management and audit history of your hardware, software, licenses, contracts, and more
- Service catalog to automate processes, manual tasks, and approvals for HR, facilities, finance, and other departments providing employee services
- REST APIs and powerful integrations with SolarWinds® observability solutions, ChatOps collaboration tools, and more to plug into your apps
- Customizable reports, customer satisfaction (CSAT) scores, and service-level agreement (SLA) management capabilities for operational insights
- Support Options
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- Phone
- School Districts that use this:
- Samanage
A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.
A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.