ServiceDeskPlus

Product Details

Website

https://www.manageengine.com/products/service-desk/

Overview

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Join 100,000+ successful IT help desks.

Features

Best practice ITSM workflows

 

IT help desk integration: Powerful integrations with IT management apps

 

ITSM automations: Smart automation

 

Help desk reports: Extensive reporting capabilities

 

ITSM customizations: Codeless customizations

 

Help desk software: Deploy on cloud or on-premise

Standard: Service desk for IT and non-IT teams

• Incident management
• Customizable ticket templates
• Visual ticket lifecycle builder
• No-code ticket handling automation
• Self-service portal
• Knowledge base
• SLA management and escalations
• Reporting and live dashboards 

Professional: Service desk with ITAM capabilities

• IT service desk
• Multi-modal asset discovery and import
• Visual asset lifecycle builder
• Software asset management
• Asset loans
• Asset inventory reports and analytics
• Purchase and contracts management 

Enterprise: Unified service management platform

• IT service desk
• IT asset management
• Service catalog
• Problem management
• Change enablement and release management
• Change and release workflow builders
• IT project management
• CMDB

Support Options

• Email •
• Phone

School Districts that use this:

ServiceDeskPlus