Help Desk / Ticketing

(Now Symantec) Altiris Agent is a set of asset management tools created and published by Symantec. You can use it to monitor, deploy and manage many types of computers and mobile devices on various platforms. This includes Windows, Mac and Linux. Altiris also transfers data, applications and personal settings across the organization using its Deployment Console. The primary goal of the tool is to cut information technology costs; it also aims to provide efficient maintenance and greater flexibility. Use Altiris Agent to improve response time when managing your network.

Symantec Asset Management Suite improves visibility into IT assets by providing a comprehensive inventory of your applications, their licenses and vendor contracts. With an accurate understanding of your assets, IT can track software through its lifecycle and optimize investments, eliminate the purchase of unnecessary software, and avoid penalties and fines due to non-compliance.

Every k-12 school, college and educational institution has a tough time keeping up with their support load from external as well as internal customers. You just can’t afford to let those support queries fall through gaps. 

With best-in-class ticketing capabilities in Freshdesk, every support query gets automatically converted into tickets, ready for your team to assign, respond, and track progress. And the best part is you get to do all this across phone, email, your website, social media and every other support channel that your customers use every day.

For years, GroupLink® has been a leading provider of help desk software for public and private schools, school districts, and service centers. This relationship has been aimed at helping those that enlighten the great minds of our future to be more productive and efficient. Now, GroupLink is taking its expertise a step further by providing an enriched, full-featured, intuitive web help desk to small school districts and schools across the country for free!

The operational success of your educational institution often relies on the quality of its internal IT service management and troubleshooting efforts. HappyFox Help Desk can help you deliver great IT support & streamline critical functions like facilities, parent support, and admissions too.

HEAT Help Desk provides IT service organizations the foundation to automate processes and improve service levels while reducing costs. It provides a modern, robust, highly flexible IT service management (ITSM) solution that enables IT teams to become much more efficient resolving routine service issues and providing the service experience users, customers and the technical staff now expect. IT organizations can improve their processes with an easy to use, automated ticketing system servicing inbound requests from any channel – email, web, social, phone or chat.

Teaching and learning today is empowered by technology of all types—if it is properly supported. We built Incident IQ to be the leading technology support platform for K-12. We designed it to be easy for teachers, efficient for support teams, and to provide leaders with analytics to drive better support for students.

The Dell KACE K1000 Systems Management Appliance provides comprehensive management of PCs, servers, Macs, Chromebooks, smart phones, tablets, printers, networking gear, and other network-connected non-computing devices. The KACE K1000 is easy to use and its appliance-based architecture enables rapid deployment -- typically in a few days. It also delivers a comprehensive set of features to fulfill your systems management needs – from initial computer deployment to ongoing management, security and support, regardless of your organization’s size. The K1000 also offers seamless integration with the Dell KACE K2000 Systems Deployment Appliance for your systems provisioning needs.

MyTechDesk is a web-based ticket management system developed and operated by the Imperial County Office of Education.  If you have service requests to manage and track, MyTechDesk is your solution!

Detailed information for each ticket is tracked within MyTechDesk, including important dates, resolutions, time spent and more.  Custom fields can be used to track specific data, such as tag numbers or budget codes.

MyTechDesk helps streamline your school's work order management process.

osTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. osTicket comes packed with more features and tools than most of the expensive (and complex) support ticket systems on the market. The best part is, it's completely free.

A single service desk for every service provider within your organization that increases collaboration, efficiency, and ultimately success across departmental lines.

ServiceDesk Plus is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike. Join 100,000+ successful IT help desks.

Drive-by IT support requests driving you nuts? Lost in a “ticket tracking” nightmare? Keep on top of IT and make it easy for your users to track their IT needs. Go beyond ticketing: understand (and change!) team behavior... and capture your value to the business.

SPMMS is a complete facilities, grounds, equipment and vehicle maintenance management and job control system designed especially for school and college use. It is a tool, conceived and designed to enhance accountability and productivity of buildings, grounds, equipment, and vehicle maintenance operations. It enables the maintenance manager to make the most of his/her resources while encouraging the practice of sound fundamental maintenance management techniques, including: documentation, planning, scheduling, communication, follow-up and analysis. 

The program originated in 1983, and we've been making improvements to it every year since then. The latest release is fully Windows compatible and offers many new features and capabilities. It is "user friendly" so persons with only minimal computer experience or training can operate the system. We guarantee you'll be up and running in two days. No pre-loading of data is required. SPMMS is used by the maintenance manager to: (1) document, plan, schedule and monitor maintenance work, (2) to organize the flow of information, (3) provide management reports relating to backlogs, progress, problems, work status, material and labor costs, employee and accounting data. 

SPMMS performs routine, emergency, and preventive maintenance work documentation, scheduling, reporting and accounting. Information flow processes keep receivers of service, as well as managers and providers of service, informed on all aspects of the work process. Work requests may be submitted via the SPMMS Work Request Form (either paper or electronic version). This form serves as a request, planning, approval and communication document. When the planning and approval are accomplished, relevant information is entered into the SPMMS Work Order. The Work Order becomes part of a data base which includes all maintenance work. A "hard copy" of the work order is printed and forwarded to the appropriate craft supervisor or planning technician for dispatching. All SPMMS forms are designed to support high operator productivity. 

SysAid Help Desk offers all the essentials in one place including: a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, industry benchmarking, and more.

The Help Desk from Track-It! product providing you with a 360-degree view of your work orders and change requests. Track-It! helps you automate processes and build a knowledgebase of solutions, ensuring faster and more accurate resolutions to your end-user requests. By moving your manual processes into an automated help desk solution, you will handle calls faster and make data available when you need it. Knowledge base solutions, 24/7 self-service and online status checks along with a more streamlined process for managing help desk requests will increase your users’ confidence when placing a request with your help desk. Track-It! will allow you to automate manual processes, such as email notifications, SLA warnings, skills-based routing, audit trails and much more to help ensure consistent, reliable response times and resolutions for your users. 

A ticketing system streamlines, centralizes and manages all your IT tickets. Take email requests and transform them into service tickets automatically. From the initial ticket request and creation to resolution and closure ticketing system software helps you through every stage.

Zendesk for Education streamlines your school’s or department’s support requests into a single, easy-to-use interface, no hardware, no IT maintenance, no training required. With Zendesk, you can intuitively manage requests and set up a knowledge base for FAQs. So instead of being overwhelmed with queries and complex IT tools, you can now simply focus on helping your students and staff.